If employee voice was theme one, communication was theme one-point-five.
Time and again, leaders emphasised that communication went beyond a soft skill and, instead, represented a structural imperative in EOBs.
Going further, many stated that the biggest point of failure for employee owned businesses is breakdowns or misunderstandings in communication.
We heard plenty of standout advice here from attendees:
- Communicate more than you think you need to
- Financial data only empowers people when they understand what they’re looking at
- Transparency without explanation doesn’t builds confusion, not trust
- Change how you communicate, not just how frequently. Town halls, newsletters, wikis, open-book sessions, employee-led meetings etc.
The generational angle was particularly insightful as demonstrated in our first keynote with intergenerational diversity expert, Henry Rose Lee. Younger employees have evolved to expect involvement as well as information. They want leaders who show up, listen, and are visibly accountable.
And then there was the simple, memorable line from our ‘Who Owns the Future of Work?’ session that resonated widely: “You’ve got to tell people!” Too many EOBs are still operating behind the curtain. But rather than better messaging, the solution lies in being bold about being open.